All cancellations must be received at least 48 business hours after the order is placed and refunds are subject to a $20 cancellation fee. Cancellations must be received by phone at 800.889.7456, or by U.S. mail (6041 M-72 West, Grayling, Michigan 49738). No refunds will be made for requests received after that time. Refunds will be issued in the same form payment was made. Please allow two weeks for processing.